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UEMA Online Newsletter
March 2012

Attributes of Successful Emergency Managers
by Hugh A. Daniels, CEM

          What makes a successful Emergency Manager? To start let´s look at the basic principles that go with successful Emergency Management. Your program needs to be Comprehensive, Progressive, Risk Driven, Integrated, Collaborative, Flexible and Professional.

          Then you need to learn, foster and perfect the following skills:

  • Know how to run a good meeting
  • Accept the apathy of others
  • Good public speaker
  • Good teacher
  • Have the training and skill to work with all types of media
  • Ability to check your ego at the door (and deal with other´s)
  • Good writing skills
  • Ability to multi-task while still paying attention to the details
  • Calm under pressure
  • Have a good use of technology
  • Good listener
  • Motivate, develop and direct people
  • Collaborator
  • Evaluate options and implement solutions
  • Patience, patience, patience

          What are the keys to successful meetings and reports? Have your after-action meeting as soon after the event as possible and include all of the key players. Run your meetings as "no fault" meetings, i.e. no finger pointing, no fault, no glaring and no rolling of the eyes. Once your areas of improvement are identified, make sure each one has a person identified who will work on this recommendation and a deadline for that work to be completed, with a requirement to report back.

          And oh yes, how much is "Dynamite – Lots of It?" 26 wooden cases of 50 sticks per case from a company that went out of business in 1904 run over by a backhoe. . . .

Hugh Daniels is the Emergency Manager for Park City and a Member-at-Large of the UEAM Board of Directors

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